Shipping Policy for STURD
1. Order Processing
- Orders are usually processed and shipped within 1 business day.
2. Shipping Rates
- Free shipping!
3. Delivery Time
- Shipping within 2–3 days (depends on the destination city and courier service availability).
4. Cancellation Policy
- Orders can be cancelled within 12 hours of placing the order or before they are shipped, whichever is earlier.
- Once an order has been shipped, it cannot be cancelled.
- To request a cancellation, contact us via Phone/WhatsApp at 8586089803 or email us at sturdcraft@gmail.com.
- Approved cancellations will be refunded to the original payment method within 5–7 business days.
5. Order Tracking
- Once your order is shipped, you'll receive a shipping confirmation email with a tracking number.
- You can easily track the status of your shipment online using the provided tracking number.
6. Shipping Address
- Please ensure that the shipping address provided during checkout is accurate and complete.
- We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
7. Delivery Issues
- If there are any delivery delays or issues, reach out to us at Phone/WhatsApp: 8586089803 or Email: sturdcraft@gmail.com for assistance.
- We'll work with the carrier to resolve delivery-related issues as best as possible.
8. Undeliverable Packages
- If a package is returned to us as undeliverable due to an incorrect address or failed delivery attempts, we'll contact you to arrange reshipment.
- Additional shipping charges may apply for reshipment due to customer error.
9. Contact Information
If you have any questions or concerns regarding our Shipping Policy, please contact us:
- Phone/WhatsApp: 8586089803
- Email: sturdcraft@gmail.com
- Address: E514, St-23, Khajuri Khas, Delhi – 110094