FAQs

Frequently Asked Questions

🚚 Shipping

Do you offer free shipping?
Yes! We offer free shipping on all prepaid orders across India. A convenience fee of ₹89 applies to Cash on Delivery (COD) orders.

Do you ship internationally?
Yes, we ship to 28 countries worldwide. International shipping is available at a flat rate of ₹1,700.

How long does delivery take?
Domestic orders are typically delivered within 5–7 business days depending on your location. International orders may take longer based on the destination country.

Can I track my order?
Yes, once your order is dispatched, you will receive a tracking link via email or SMS.

↩️ Returns & Refunds

What is your return policy?
We have a return and refund policy in place. Please refer to our Return & Refund Policy page for full details.

How do I initiate a return?
To initiate a return, please contact our support team with your order number and reason for return. We'll guide you through the process.

Are there any items that cannot be returned?
Items showing signs of normal wear and tear, scratches, or stains are not eligible for return. Returns are accepted only for manufacturing, stitching, or hardware defects.

🛡️ Warranty

What does the warranty cover?
Our products are covered against manufacturing defects, stitching defects, and hardware defects.

What is not covered under warranty?
The warranty does not cover normal wear and tear, scratches, stains, or damage caused by misuse or improper care.

How do I make a warranty claim?
Please reach out to our support team with photos of the defect and your order details. We'll assess and resolve your claim promptly.

💳 Payment Methods

What payment methods do you accept?
We accept a wide range of payment options including UPI, credit/debit cards, net banking, and Cash on Delivery (COD) via Razorpay and Magic Checkout.

Is there a discount for prepaid orders?
Yes! Enjoy a flat 10% off on all prepaid orders. Simply choose any prepaid payment method at checkout to avail the discount.

Is it safe to pay online on your store?
Absolutely. Our checkout is powered by Razorpay and Magic Checkout, both of which use industry-standard encryption to keep your payment information secure.

🧴 Product Care

How do I clean my leather wallet?
Wipe your wallet gently with a soft, dry cloth. Avoid using water, wet wipes, or chemical cleaners as they can damage the leather.

How should I store my wallet?
Keep your wallet away from moisture and direct sunlight. Store it in a cool, dry place when not in use.

Should I condition my leather wallet?
Yes, we recommend conditioning your wallet regularly with a leather conditioner to maintain its suppleness and extend its life.